Na Pankráci 1683/127, 140 00 Prague 4 - Nusle

We’re open Monday–Friday, 8 a.m.–5:00 p.m. EST

What do you want to do?

Please read our FAQ before sending us a message.

No, Colonnade does not have branches in the Czech Republic. Insurance can be arranged online or by phone, in some cases on the basis of an email enquiry. The company's head office is located in Prague 4 (Na Pankráci 1683/127).

Yes, but please make an appointment in advance by telephone.

Please refer to the Colonnade Career section for current open positions.

If you are dissatisfied with our services, you have the right to file a complaint. The full procedure can be found in the Complaints Procedure section.

Send us an email

The personal data provided in this form will be processed for the purpose of dealing with your enquiry/request.

Where can you find us

Colonnade Insurance S.A.,
branch office

Na Pankráci 1683/127
140 00 Prague 4

Tel: +420 234 108 311 (reception)
Tel: +420 800 700 025 (customer line - free)


Identification no.: 04485297
Tax identification no.: CZ683752144
Data box: 33qanji

Travel Insurance

For more information about Travel Insurance contact us by email to:

Assistance Services

The assistance service will provide you with immediate help if you fall ill or suffer an accident outside the Czech Republic. It provides 24-hour assistance 365 days a year.

Tel: +420 221 586 687

Data Privacy Officer

Commercial Register administered by the Metropolitan Court in Prague, section A, file 77229.
Under Act no. 101/2000 Sb., our company is registered with the Office for Personal Data Protection under registration no. 00063464 dated 28 January 2016.

Should you be dissatisfied with our services, please contact us. Our company processes complaints in compliance with the guidelines of European Insurance and Occupational Pensions Authority BoS 12/069, EIOPA, and with Act no 634/1992 Sb., Consumer Protection Act. Complaints will be dealt with within a 30-day period after the date of delivery. Should you be dissatisfied with our standpoint regarding your complaint, you can refer your complaint to the Czech National Bank or the Czech Insurance Association


Colonnade Insurance S.A.
1, rue Jean Piret
L-2350 Luxembourg
The Grand Duchy of Luxembourg

Tel: +352 28 11 56 209

Any disputes between the consumers (you) and us concerning insurance contracts for non-life insurance may be settled out of court through the Czech Trade Inspection Authority ( or the Office of the Ombudsman of the Czech Insurance Association (

Claim registration

Please report the claim on the recommended form together with the required documents preferably by email to or send us the documents by post to:

Colonnade Insurance S.A.,
branch office

Na Pankráci 1683/127
140 00 Prague 4