Complaints Resolution

Complaints in Colonnade

If you are not fully satisfied with our services, please contact us by phone, email or in writing at:

Colonnade Insurance S.A., Czech Branch
Na Pankráci 1683/127
140 00 Prague 4
Czech Republic
Tel: + 420 234 108 311

Complaints to Other Bodies

A complaint may be filed with the authority supervising the insurance industry in the Czech Republic, which is:

The Czech National Bank
Consumer Protection Department
Na Příkopě 28
115 03   Prague 1
Czech Republic

Any disputes between a consumer (you) and us regarding a non-life insurance contract can also be resolved out of court through the Czech Trade Inspection Authority ( or the Office of the Ombudsman of the Czech Association of Insurance Companies (

The complaints resolution in our company is based on the recommendation BoS 12/069 of the European Insurance and Occupational Pensions Authority (EIOPA) and on the Consumer Protection Act No. 634/1992 Coll.