Do you have any questions, comments, suggestions or complaints? Write to us or call us!

 

Registered office

Colonnade Insurance S.A., branch office

Na Pankráci 1683/127
140 00 Praha 4

Tel: +420 234 108 311
Email: info@colonnade.cz

Identification no.: 04485297
Tax identification no.: CZ683752144
Data box: 33qanji

Assistance service for travel insurance: +420 221 586 687


Registration

Commercial Register administered by the Metropolitan Court in Prague, section A, file 77229.
Under Act no. 101/2000 Sb., our company is registered with the Office  for Personal Data Protection under registration no. 00063464 dated 28 January 2016.

Should you be dissatisfied with our services, please contact us. Our company processes complaints in compliance with the guidelines of European Insurance and Occupational Pensions Authority BoS 12/069, EIOPA, and with Act no 634/1992 Sb., Consumer Protection Act. Complaints will be dealt with within a 30-day period after the date of delivery. Should you be dissatisfied with our standpoint regarding your complaint, you can refer your complaint to the Czech National Bank or the Czech Insurance Association

or

Colonnade Insurance S.A.
1, rue Jean Piret
L-2350 Luxembourg
The Grand Duchy of Luxembourg

Tel: +352 28 11 56 209

Any disputes between the consumers (you) and us concerning insurance contracts for non-life insurance may be settled out of court through the Czech Trade Inspection Authority (www.coi.cz) or the Office of the Ombudsman of the Czech Insurance Association (www.ombudsmancap.cz).