In the case of an insured event, please, contact us as soon as possible at 234 108 311 or by email at

After the loss event is recorded, our claim adjuster will contact us and tell you what to do next.

  • Make sure to prevent any increase of the damage.
  • Document the damage by taking photographs of the damaged items.
  • Report any loss immediately, fill in and sign the form and send it to our company address.
  • Do not repair or dispose of the damaged items before receiving instructions from the insurer (that does not apply to perishable goods...)
  • If a crime has been committed or attempted, call the police (vandalism, theft...)
  • Regarding liability insurance, do not acknowledge the injured party's claim for damages or pay anything to them.