In the case of an insured event, please, contact us as soon as possible at 234 108 311 or by email at skody@colonnade.cz.

After the loss event is recorded, our claim adjuster will contact us and tell you what to do next.

  • Make sure to prevent any increase of the damage.
  • Document the damage by taking photographs of the damaged items.
  • Report any loss immediately, fill in and sign the form and send it to our company address.
  • Do not repair or dispose of the damaged items before receiving instructions from the insurer (that does not apply to perishable goods...)
  • If a crime has been committed or attempted, call the police (vandalism, theft...)
  • Regarding liability insurance, do not acknowledge the injured party's claim for damages or pay anything to them.